We offer refunds on a discretionary basis, and each refund request is looked at individually. We do our best to provide a refund where possible, but please note that games that have been played or keys that have been redeemed are ineligible for a refund.
The payment option used by the online shop is Payfast
Orders made via the Payfast gateway will be processed immediately after clicking on Place Order/Complete Payment at the payment page. You will be prompted to follow the necessary steps to securely process your transaction via the appropriate payment method. Your order will be processed on receipt of confirmation from the relevant institution. If the payment was successful then the order will move to the next phase of the process, with In Stock Digital key’s and vouchers being allocated to your order and delivered to your email address.